S/NO. | SERVICE | REQUIREMENTS TO OBTAIN SERVICE | COST OF SERVICE (IF ANY) | TIMELINE |
|---|---|---|---|---|
1. | Response to phone calls | Phone call | Free | 15 seconds |
2. | Response to enquiry by walk-in clients | Walk-in and make inquiry | Free | 1 Minute |
3. | Response to correspondence | Written correspondence (letters) | Free | 5 Working days |
Email and Social media on official KCAA accounts | 1 Working day | |||
4. | Response to public complaints and grievances | Make a complaint | Free | 1 Working day |
5. | Resolution of complaints | Make a verbal or written complaint | Free | 14 Working days |
6. | Registration of Suppliers | * Duly filled application form * Company profile * Certificate of incorporation/registration * PIN Certificate * Valid Tax compliance Certificate/Exemptions * Original bank statement * Copy of certificate of registration with relevant regulatory bodies * Non-refundable fee payment receipt * Copies of Annual return forms filed by company registry * National ID/passport | Free | 14 Working days |
7. | Processing of Tenders | Submit bids for goods and services | Free | 90 Days |
8. | Notification of successful and unsuccessful bidders | Access e-procurement portal for notification | Free | 1 Working day |
9. | Payment for goods and services | LPO/ Invoice/Certificate of completion/Goods/Services received | Free | 60 Days from date of receipt of invoice |
10. | Disposal of obsolete stores | Submission of bids | Free | 60 Days from the date of advertisement |
11. | Participation in policy-making process | Familiarisation with issues and active participation | Free | 1 Day |
12. | Recruitment of staff | Make a formal application based on the advert | Free | 90 Days |
13. | Processing of request for information | Make a request for information | Free | 21 Days |
14. | Start-up Clearance, Taxi Clearance, ATC Clearance | * Filed flight plan * Request from Pilot-in-Command * Payment of ANS Charges | Free | Cumulative delay of not more than 10 Minutes |
15. | Feedback on ATC Incident Investigation | Reports from the Operator, Pilot and/or Air Traffic Controller (To facilitate this, reports should be received within ninety (90) days of the coccurrence) | Free | 60 Days |
16. | Registration of Emergency Beacons (ELT/PLB/EPIRB) | Filled ELT/PLB/EPIRB form | Free | 48 Hours |
17. | Written enquiries to EASA | Free | 18 hours (Acknowledgment) 7 days (Response/Action) | |
18. | Issuance of Transcripts | ID and clearance form | Free | 3 Weeks from the last date of the last exam paper |
19. | Issuance of Certificates | Duly filled application form and clearance certificate | Free | 2 Months after successful completion of the course |
20. | Booking for Conferencing/Accommodation/Sports and other Hospitality Services | Duly filled request form | As per EASA Price List | 1 Week |
21. | Allocation of SSR mode ‘S’ codes to air operators | 1. As per current Aeronautical Information Circular (AIC) on charges 2. Launching of application 3. Kenyan licensed Air Operators 4. Registered Aircraft in Kenya Aircraft Register | US$ 75 | 2 Days |
22. | Availability of Communication, Navigation and Surveillance Systems | On board equipment | Included in ANS Charges | Better than 97% at all the time. Less than 24 hours back to service in case of failure |
23. | Processing of request for Credit Facility | Request letter and guarantee based on monthly turnover | Free | 30 Days |
24. | Processing of payments to suppliers | Requisite claim documents (invoice and evidence of service/goods delivery) | Free | 20 Days |
25. | Approval of all AOC manuals | Submission of AOC related Manuals | Ksh. 8,000–15,000 | Within 90 Days |
26. | Aircraft AOC inclusion. | As per AOC and ADMIN Regulation 22 Provided the application is received 90 days prior to the date of commencement of the operations | Ksh. 30,000–Ksh.50,000 | 15 Days |
27. | DCP Line Approval/DCP simulator observation | As per Civil Aviation (Operations of Aircraft for Commercial Air Transport) Regulations | Ksh. 7000–8000 | 5 Days |
28. | Management personnel Approval | As per AOC and ADMIN Regulation 13 | Ksh. 7,000 | 10 Days |
29. | Approvals of Masts and other structures (AAMLE) | As per the Civil Aviation (Aerodrome Regulations) subsequent to the submission of requisite documents | Ksh. 15,000–40,000 | 15 Days |
30. | Approval of Aerodrome Manuals and other documents | As per the Aerodrome Regulations | Ksh. 2,000–10,000 | 30 Days |
31. | Consultancy on air navigation obstacles/intrusions/structures per report | As per the Civil Aviation (Aerodrome Regulations) and Letter of application | Ksh. 10,000 | 15 Days |
32. | Issue of ATPL/CPL/PPL/SPL/AMEL/ATC/cabin crew member/Flight Dispatch/Flight engineer and Radio Telephony operator licenses, and Instrument Rating and Flight Instructor rating | 1. Submission of application. 2. Submit acceptable documents to demonstrate licensing requirements as per PEL Regulations. | Ksh. 1000 –8,000 | 7 Days |
33. | Validation/Extension/Renewal of ATPL/CPL/PPL/SPL/AMEL/ATC/Cabin crew member/Flight Dispatch/Flight Engineer and Radio Telephony Operator Licenses, and Instrument Rating and Flight Instructor rating | 1. Submission of application. 2. Submit acceptable documents to demonstrate licensing requirements as per PEL Regulations. | Ksh. 700–8,000 | 5 Days |
34. | Issuance of Short Term License | Submission of application using AATIS, Attachment of Valid and acceptable documents | US$ 50–800 | 3 Days |
35. | Aircraft Lease Approval | Submission of application using AATIS, Payment of applicable fee, Attachment of acceptable and Valid documents | US$ 150 | 10 Days |
36. | Application for and issuance of Air Service License (New, Renewal, Variation) | Submission of application, Payment of application fee, Attachment of acceptable and valid documents, payment of license fee | US$ 800–2300 | 120 Days |
37. | Sale and subscription to the Electronic Aeronautical information Publication (AIP) | Submission of online application, Proof of fee payment | Initial Purchase: Ksh.13,500 (Local Purchase) US$255 (International Purchase) | 15 Min |
Annual Subscription: Ksh. 3,500 (Local subscriber) US$ 75 (International subscriber) | 15 Min | |||
38. | Review and Approval of Security Programmes | Letter of Application, Security Programme, filled checklist and fee payment (submitted online) | Ksh. 10,000 | 30 Days |
39. | Certification /Re-certification of Aviation Security Personnel (Screeners, Supervisors, Instructors and Inspectors) | Letter of Application, required documentation available on customer-facing online portal, fee payment and passing the relevant exams (submitted online) | Ksh. 3,000–20,000 | 90 Days |
40. | Certification/Re-certification of Regulated Entities (Regulated (Cargo) Agents, In-Flight Catering Operators, Aviation Security Training Centres, Ground Handlers and Aviation Security Service Providers) | Completion of 5 Phase certification process as per Civil Aviation Security Regulations and NCASP | Ksh. 40,000 | 90 Days |
41. | Certificate of Airworthiness (C of A) issue/Renewal | Completion of document evaluation, inspection and certification requirements | Ksh. 3,000–35,000 plus Ksh. 2,700 per additional 500 Kgs | 5 Days |
42. | Technical manuals approval | Submission of an application, payment of fees | Ksh. 8,000 | 45 Days |
43. | Approval of a Maintenance and Repair Organisation (AMO, MRO) | Completion of 5 Phase certification process and Facilitation of inspection and submission of acceptable CAP or closure of safety issues as per relevant Kenya Civil Aviation Regulations (KCARS) | As per current Aeronautical Information Circular (AIC) on charges | 10 Days |
44. | Aircraft Registration | As per KCARS | Ksh. 6,000–60,000 | 10 Days |
45. | Acknowledgment of request for corporate sponsorship, CSR or CSI support | Written | Free | 1 Day |
46. | Request for Corporate Sponsorships/Corporate Social Responsibility/Corporate Social Investment | Written request and sponsorship package | Free | 3 Months prior |