Service Charter - Readable Text

KENYA CIVIL AVIATION AUTORITY SERVICE CHARTER

VISION

A vibrant, safe, secure and sustainable civil aviation system

MISSION

To manage, promote and develop a sustainable, safe and secure civil aviation system through effective oversight, economic regulation of air transport, provision of air navigation services and delivery of quality training.

#

SERVICE

REQUIREMENTS

COST OF SERVICE

TIMELINE

  1.  

Start-up Clearance, 

Taxi Clearance,

ATC Clearance

Filed flight plan

Request from Pilot-in-Command

Payment of ANS Charges

 

Free

Cumulative delay of not more than 10 Minutes

  1.  

Feedback on ATC Incident Investigation

Reports from the Operator, Pilot and/or Air Traffic Controller (To facilitate this, reports should be received within ninety (90) days of the occurrence)

Free

60 Days

  1.  

Registration of Emergency Beacons

(ELT/PLB/EPIRB)

Filled ELT/PLB/EPIRB form

Free

48 Hours

  1.  

Written enquiries to EASA

 

Email

 

Free

 

18 hours (Acknowledgement)

7 days (Response/Action

  1.  

Issuance of Transcripts

 

ID and clearance form

Free

 

3 weeks from the last date of the last exam paper

Issuance of Certificates

Duly filled application form and clearance certificate

Free

2 months after successful completion of the course

  1.  

Booking for Conferencing /

Accommodation/ Sports

and other Hospitality Services

 

Duly filled request form

As per EASA Price List

1 week

  1.  

Allocation of SSR mode 'S' codes to air operators

 

 

1. As per current Aeronautical Information  Circular (AIC) on charges
2. Launching of application
3. Kenyan licensed Air Operators

4. Registered Aircraft in Kenya Aircraft Register                            

US$ 75

2 days

  1.  

Availability of Communication, Navigation and Surveillance Systems

On board equipment

Included in ANS Charges

Better than 97% at all the time. Less than 24hrs back to service in case of failure

  1.  

Processing of request for Credit Facility

Request letter and guarantee based on monthly turnover

Free

30 days

  1.  

Processing of payments to suppliers

Requisite claim documents (invoice and evidence of service/goods delivery)

Free

20 Days

  1.  

Approval of all AOC manuals

Submission of AOC related Manuals

Ksh.8,000-15,000

90 days

  1.  

Aircraft AOC inclusion.

As per AOC & ADMIN Regulation 22

Ksh.30,000- 50,000

15 days

  1.  

DCP Line Approval/DCP simulator observation

As per Civil Aviation (Operations of Aircraft for Commercial Air Transport) Regulations

Ksh.7000- 8000

5 days

  1.  

Management personnel Approval

As per AOC & ADMIN Regulation 13

Ksh.7,000

10 days

  1.  

Approvals of Masts and other structures (AAMLE) 

As per the Civil Aviation (Aerodrome Regulations) subsequent to the submission of requisite documents 

Ksh.15,000- 40,000  

15 Days  

  1.  

Approval of Aerodrome Manuals & other documents  

As per the Aerodrome Regulations  

Ksh.2,000- 10,000  

30 Days  

  1.  

Consultancy on air navigation obstacles/ intrusions/ structures per report 

As per the Civil Aviation (Aerodrome Regulations) and Letter of application 

Ksh.10,000  

15 Days  

  1.  

Issue of ATPL/CPL/PPL/SPL/AMEL/ATC/cabin crew member/Flight Dispatch/Flight engineer and Radio Telephony operator licenses, and Instrument Rating and Flight Instructor rating

1. Submission of application.

2. Submit acceptable documents to demonstrate licensing requirements as per PEL Regulations.

 

Ksh.1000 –  8,000

7 days

  1.  

Validation/Extension/Renewal of ATPL/CPL/PPL/SPL/AMEL/ATC/Cabin crew member/Flight Dispatch/Flight Engineer and Radio Telephony Operator Licenses, and Instrument Rating and Flight Instructor rating

1. Submission of application.

2. Submit acceptable documents to demonstrate licensing requirements as per PEL Regulations.

 

Ksh.700 – 8,000

5 Days

20.  

Issuance of Short Term License

Submission of application using AATIS, Attachment of Valid and acceptable documents

US$ 50- 800

3 Days

21.  

Aircraft Lease Approval

Submission of application using AATIS, Payment of applicable fee, Attachment   of acceptable and Valid documents

US$ 150

10 Days

22.    

Application for and issuance of Air Service License (New, Renewal, Variation)

Submission of application, Payment of application fee, Attachment of acceptable and valid documents, payment of license fee

US$ 800- 2300

120 Days

  1.  

Sale and subscription to the Electronic Aeronautical information Publication (AIP)

Submission of online application, Proof of fee payment

Initial Purchase:

1.   KES 13,500 (Local Purchase)

2.   US$ 255 (International Purchase)

15 min

Annual Subscription:KES 3,500 (Local subscriber)

US$ 75 (International subscriber)

15 min

  1.  

Review and Approval of Security Programmes 

Letter of Application, Security Programme, filled checklist and fee payment

(submitted online)

Ksh.10,000 

30 Days

  1.  

Certification /Re-certification of Aviation Security Personnel (Screeners, Supervisors, Instructors and Inspectors)

Letter of Application, required documentation available on customer-facing online portal, fee payment and passing the relevant exams

(submitted online)

Ksh.3,000- 20,000

90 Days

  1.  

Certification/Re-certification of Regulated Entities (Regulated (Cargo) Agents, In-Flight Catering Operators, Aviation Security Training Centres, Ground Handlers and Aviation Security Service Providers)

Completion of 5 Phase certification process as per Civil Aviation Security Regulations and NCASP

Ksh.40,000

90 Days

  1.  

Certificate of Airworthiness (C of A) issue/Renewal

Completion of document evaluation, inspection and certification requirements

Ksh.3,000- 35,000 plus Ksh.2,700 per additional 500 Kgs 

5 Days

 

  1.  

Technical manuals approval

Submission of an application, payment of fees

Ksh.8,000

45 Days

  1.  

Approval of a Maintenance and Repair Organization (AMO, MRO)

Completion of 5 Phase certification process and Facilitation of inspection and submission of acceptable CAP or closure of safety issues as per relevant Kenya Civil Aviation Regulations (KCARS)

As per current Aeronautical Infromation Circular  (AIC) on charges

10 Days

  1.  

Aircraft Registration

As per KCARS

Ksh 6,000 – 60,000

10 Days

  1.  

External / Media Enquiries

Written request via email, social media handles or phone call.

Free

1 day

  1.  

Acknowledgment of request for corporate sponsorship, CSR or CSI support

Written

Free

1 day

  1.  

Request for Corporate Sponsorships/ Corporate Social Responsibility/ Corporate Social Investment

Written request and sponsorship package

Free

 

3 months prior

  1.  

Complaints handling

Written

Free

30 days