KENYA CIVIL AVIATION AUTORITY SERVICE CHARTER
VISION
A vibrant, safe, secure and sustainable civil aviation system
MISSION
To manage, promote and develop a sustainable, safe and secure civil aviation system through effective oversight, economic regulation of air transport, provision of air navigation services and delivery of quality training.
SERVICE | REQUIREMENTS | COST OF SERVICE | TIMELINE | |
Start-up Clearance, Taxi Clearance, ATC Clearance | Filed flight plan Request from Pilot-in-Command Payment of ANS Charges |
Free | Cumulative delay of not more than 10 Minutes | |
Feedback on ATC Incident Investigation | Reports from the Operator, Pilot and/or Air Traffic Controller (To facilitate this, reports should be received within ninety (90) days of the occurrence) | Free | 60 Days | |
Registration of Emergency Beacons (ELT/PLB/EPIRB) | Filled ELT/PLB/EPIRB form | Free | 48 Hours | |
Written enquiries to EASA
|
| Free
| 18 hours (Acknowledgement) 7 days (Response/Action | |
Issuance of Transcripts
| ID and clearance form | Free
| 3 weeks from the last date of the last exam paper | |
Issuance of Certificates | Duly filled application form and clearance certificate | Free | 2 months after successful completion of the course | |
Booking for Conferencing / Accommodation/ Sports and other Hospitality Services
| Duly filled request form | As per EASA Price List | 1 week | |
Allocation of SSR mode 'S' codes to air operators
| 1. As per current Aeronautical Information Circular (AIC) on charges 4. Registered Aircraft in Kenya Aircraft Register | US$ 75 | 2 days | |
Availability of Communication, Navigation and Surveillance Systems | On board equipment | Included in ANS Charges | Better than 97% at all the time. Less than 24hrs back to service in case of failure | |
Processing of request for Credit Facility | Request letter and guarantee based on monthly turnover | Free | 30 days | |
Processing of payments to suppliers | Requisite claim documents (invoice and evidence of service/goods delivery) | Free | 20 Days | |
Approval of all AOC manuals | Submission of AOC related Manuals | Ksh.8,000-15,000 | 90 days | |
Aircraft AOC inclusion. | As per AOC & ADMIN Regulation 22 | Ksh.30,000- 50,000 | 15 days | |
DCP Line Approval/DCP simulator observation | As per Civil Aviation (Operations of Aircraft for Commercial Air Transport) Regulations | Ksh.7000- 8000 | 5 days | |
Management personnel Approval | As per AOC & ADMIN Regulation 13 | Ksh.7,000 | 10 days | |
Approvals of Masts and other structures (AAMLE) | As per the Civil Aviation (Aerodrome Regulations) subsequent to the submission of requisite documents | Ksh.15,000- 40,000 | 15 Days | |
Approval of Aerodrome Manuals & other documents | As per the Aerodrome Regulations | Ksh.2,000- 10,000 | 30 Days | |
Consultancy on air navigation obstacles/ intrusions/ structures per report | As per the Civil Aviation (Aerodrome Regulations) and Letter of application | Ksh.10,000 | 15 Days | |
Issue of ATPL/CPL/PPL/SPL/AMEL/ATC/cabin crew member/Flight Dispatch/Flight engineer and Radio Telephony operator licenses, and Instrument Rating and Flight Instructor rating | 1. Submission of application. 2. Submit acceptable documents to demonstrate licensing requirements as per PEL Regulations.
| Ksh.1000 – 8,000 | 7 days | |
Validation/Extension/Renewal of ATPL/CPL/PPL/SPL/AMEL/ATC/Cabin crew member/Flight Dispatch/Flight Engineer and Radio Telephony Operator Licenses, and Instrument Rating and Flight Instructor rating | 1. Submission of application. 2. Submit acceptable documents to demonstrate licensing requirements as per PEL Regulations.
| Ksh.700 – 8,000 | 5 Days | |
20. | Issuance of Short Term License | Submission of application using AATIS, Attachment of Valid and acceptable documents | US$ 50- 800 | 3 Days |
21. | Aircraft Lease Approval | Submission of application using AATIS, Payment of applicable fee, Attachment of acceptable and Valid documents | US$ 150 | 10 Days |
22. | Application for and issuance of Air Service License (New, Renewal, Variation) | Submission of application, Payment of application fee, Attachment of acceptable and valid documents, payment of license fee | US$ 800- 2300 | 120 Days |
Sale and subscription to the Electronic Aeronautical information Publication (AIP) | Submission of online application, Proof of fee payment | Initial Purchase: 1. KES 13,500 (Local Purchase) 2. US$ 255 (International Purchase) | 15 min | |
Annual Subscription:KES 3,500 (Local subscriber) US$ 75 (International subscriber) | 15 min | |||
Review and Approval of Security Programmes | Letter of Application, Security Programme, filled checklist and fee payment (submitted online) | Ksh.10,000 | 30 Days | |
Certification /Re-certification of Aviation Security Personnel (Screeners, Supervisors, Instructors and Inspectors) | Letter of Application, required documentation available on customer-facing online portal, fee payment and passing the relevant exams (submitted online) | Ksh.3,000- 20,000 | 90 Days | |
Certification/Re-certification of Regulated Entities (Regulated (Cargo) Agents, In-Flight Catering Operators, Aviation Security Training Centres, Ground Handlers and Aviation Security Service Providers) | Completion of 5 Phase certification process as per Civil Aviation Security Regulations and NCASP | Ksh.40,000 | 90 Days | |
Certificate of Airworthiness (C of A) issue/Renewal | Completion of document evaluation, inspection and certification requirements | Ksh.3,000- 35,000 plus Ksh.2,700 per additional 500 Kgs | 5 Days
| |
Technical manuals approval | Submission of an application, payment of fees | Ksh.8,000 | 45 Days | |
Approval of a Maintenance and Repair Organization (AMO, MRO) | Completion of 5 Phase certification process and Facilitation of inspection and submission of acceptable CAP or closure of safety issues as per relevant Kenya Civil Aviation Regulations (KCARS) | As per current Aeronautical Infromation Circular (AIC) on charges | 10 Days | |
Aircraft Registration | As per KCARS | Ksh 6,000 – 60,000 | 10 Days | |
External / Media Enquiries | Written request via email, social media handles or phone call. | Free | 1 day | |
Acknowledgment of request for corporate sponsorship, CSR or CSI support | Written | Free | 1 day | |
Request for Corporate Sponsorships/ Corporate Social Responsibility/ Corporate Social Investment | Written request and sponsorship package | Free
| 3 months prior | |
Complaints handling | Written | Free | 30 days |
