Corporate Communications

Corporate Communications department.

As a public entity and an industry regulator, KCAA is under an obligation to disseminate/receive information and safeguarded consumer rights. This is done through the Corporate Communications Department (CCD).

The department has two sections;
1: Aviation Consumer Protection section.

The Consumer Protection Section is responsible for safeguarding the rights of aviation consumers. It is also charged with the enforcement of consumer rights, rules and regulations.


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Access to Information and Complaints Management

A.    Complaints Management

In order to manage complaints, KCAA has a complaints management committee.

Responsibilities of KCAA Complaints Management Committee

• Overall management, monitoring and evaluation of complaints within the Authority; • Provide independent and impartial information to complainants about the Complaints Management process;

How to lodge a complaint

(Preferably in writing)

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Letter: P.O. Box 30163 -00100 Nairobi

• Fax: +254 20 6822 300

• Telephone: 0728606570/6827470-5

B.            ACCESS TO INFORMATION

Following the expanded Constitutional space, access to information has become a right under the Bill of rights. This is expressly provided for under Article 35 of the Constitution.

 On matters of Access to information kindly use the following email:

 C. ACCESS TO INFORMATION ACT NO. 31 OF 2016

The role of the Public Relations Section is to build and maintain positive relationships with KCAA’s publics. It seeks to ensure that all communications with all stakeholders are consistent, accurate and timely.

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KCAA is committed to communicating and safeguarding consumer rights in an honest, open, professional and respectful manner. This is done to empower all stakeholders to actively participate and benefit from civil aviation activities.

Copyright © 2018 Kenya Civil Aviation Authority. All Rights Reserved.