Aviation Consumer Protection
Corporate Communications department.
As a public entity and an industry regulator, KCAA is under an obligation to disseminate/receive information and safeguarded consumer rights. This is done through the Corporate Communications Department (CCD).
The department has two sections;
1: Aviation Consumer Protection section.
The Consumer Protection Section is responsible for safeguarding the rights of aviation consumers. It is also charged with the enforcement of consumer rights, rules and regulations.
2:Public Relations Section
The role of the Public Relations Section is to build and maintain positive relationships with KCAA’s publics. It seeks to ensure that all communications with all stakeholders are consistent, accurate and timely.
KCAA is committed to communicating and safeguarding consumer rights in an honest, open, professional and respectful manner. This is done to empower all stakeholders to actively participate and benefit from civil aviation activities.